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  • Alle Modelle anzeigen
  • About Patschn
    • Warum Lederpuschen
    • Our quality standards
    • Why Patschn
    • Measuring children's feet
    • Pflegeanleitung
    • Händler
  • Our designs
    • All Designs
    • Dinosaur
    • Crocodile
    • Purple Fairy
    • Bat
    • Unicorn
    • Watermelon
    • Lederhose
    • Dirndl
    • Rainbow
    • Duck
    • Elephant
    • Maritim
    • Amalfi
    • Napoli
    • Sheriff
    • Zorro
  • Information
    • Impressum
    • Terms of Use
    • Privacy Policy
    • Widerrufsrecht
    • Payment and shipping
  • Deutsch
  • English

Terms of use and
customer information

I. Standard business terms

§ 1 Basic provisions

(1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (ATELIERWERK Design & Handels OG) via the patschn.eu website. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.

(2)  A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman’ refers to every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject-matter of the contract is the selling of products .

(2) On placing the product in question on our website, we provide you with a binding offer to conclude a sales agreement subject to the conditions specified in the item description.

(3) The purchase agreement takes place via the online shopping cart system as follows:
The products intended for purchase are moved to the "shopping cart". You can select the shopping cart using the appropriate buttons on the navigation bar and make changes there at any time.
After calling up the “Checkout” page and entering the required personal data and payment and shipping conditions, all order information is then displayed again on the order summary page.

If you used an instant payment system (e.g. PayPal / PayPal Express, Amazon-Payments, Postpay, Sofort) to receive payments, you will either be guided to our online shop on the order summary page or forwarded to the web page of the instant payment provider.
If you are forwarded to the instant payment system, choose and enter your details as appropriate. You will then be returned to the order summary page in our online shop.

Before the order is sent, you can re-check all the data, change it (which can also be done via the internet browser’s ‘back’ function) or cancel the purchase transaction.
By clicking the "Ordering with cost liability” button to submit the order, you declare acceptance of the order in a legally binding way by which the purchase agreement takes place.

(4) You are not bound by your enquiries regarding the creation of an offer that have been conveyed to us. We supply you with a textual and binding offer (e.g. via e-mail), which you can accept within a period of 5 days.

(5) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one, and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a SPAM filter.

§ 3 Right of retention, reservation of proprietary rights

(1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price is paid in full.

§ 4 Warranty

(1) The statutory warranty rights are applicable.

(2) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it shall have no effect on your legal warranty claims.

§ 5 Choice of law, place of fulfilment, jurisdiction

(1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle).

(2) If you are not a consumer, but a businessman, a legal entity under public law or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfilment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in Germany or the EU, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.


II. Customer information

1. Identity of the seller

ATELIERWERK Design & Handels OG
Heiligenstädter Lände 15 / Top 10
1190 Wien
Austria
Telephone: +436688100569
E-Mail: office@patschn.at



Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr.


2. Information regarding the conclusion of the contract

The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are executed in accordance to the regulations "conclusion of the contract" in our standard business terms (part I.).

3. Contractual language, saving the text of the contract

3.1 Contract language shall be English.

3.2 The complete text of the contract is not saved with us. Before the order is sent, via the online - shopping cart system the contract data can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.

3.3 You will be sent all contractual information within the framework of a binding offer in written form, via E-mail for example, for quotation requests outside of the online shopping basket system, which can be printed out or saved electronically in a secure manner.

4. Codes of conduct

4.1 We are voluntarily subject to the Käufersiegel quality criteria of Händlerbund Management AG which can be viewed at: https://www.haendlerbund.de/images/content/kaeufersiegel/kaeufersiegel-qualitatskriterien.pdf and, in connection with that, the Ecommerce Europe Trustmark Code of Conduct https://www.ecommercetrustmark.eu/the-code-of-conduct/.

5. Main features of the product or service

The key features of the goods and/or services can be found in the respective quote.

6. Prices and payment arrangements

6.1 The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components, including all the incidental taxes.

6.2 The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on our website or in the respective quote, are shown separately over the course of the order transaction and must additionally be borne by you, insofar as free delivery is not confirmed.

6.3 The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.

6.4 Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded become payable immediately.

7. Delivery conditions

7.1 The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote.

7.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation.

8. Statutory warranty right

Liability for defects is governed by the “Warranty” provisions in our General Terms and Conditions of Business (Part I). 

These SBTs and customer details were created by the lawyers specialising in IT law who work for the Händlerbund, and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and assumes liability in case warnings are issued. More detailed information can be found on the following website: https://www.haendlerbund.de/agb-service.

last update: 07.12.2017


Shipping conditions

Shipping costs (inclusive of legally applicable VAT)

Domestic deliveries (Austria):
We do not charge any shipping costs.

Deliveries to foreign countries:
We charge a flat shipping fee for international deliveries:

  • Belgium: € 4,50
  • Bulgaria: € 18
  • Cyprus: € 18
  • Czech Republic: € 4,50
  • Denmark: € 4,50
  • Estonia: € 9,90
  • Germany: € 4,50
  • Luxembourg: € 4,50
  • Netherlands: € 4,50
  • Switzerland: € 4,50
  • United Kingdom: € 8,90

For deliveries to the German Islands, an island surcharge of 13,00 € is added on top of the shipping costs.

Delivery periods
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Austria) within 3 - 5 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction). Please note that deliveries are not made on Sundays and other holidays. If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

  • Payment via credit card
  • Payment via PayPal
  • Payment via Klarna (direct bank transfer)

Additional payment methods for Austria:

  • Payment via eps online banking

Additional payment methods for Belgium:

  • Payment via Bancontact
  • Payment via KBC / CBC
  • Payment via Belfius Direct Net
  • Payment via ING Home’Pay

Additional payment methods for the Netherlands:

  • Payment via iDEAL

Additional payment details
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract. In case of questions, please contact us at the contact details mentioned in the Legal Notice.

from vienna with

  • About Patschn

    • Warum Lederpuschen
    • Our quality standards
    • Why Patschn
    • Measuring children's feet
    • Pflegeanleitung
    • Händler

About Patschn

    • Warum Lederpuschen
    • Our quality standards
    • Why Patschn
    • Measuring children's feet
    • Pflegeanleitung
    • Händler
  • Our designs

    • All Designs
    • Dinosaur
    • Crocodile
    • Purple Fairy
    • Bat
    • Unicorn
    • Watermelon
    • Lederhose
    • Dirndl
    • Rainbow
    • Duck
    • Elephant
    • Maritim
    • Amalfi
    • Napoli
    • Sheriff
    • Zorro

Our designs

    • All Designs
    • Dinosaur
    • Crocodile
    • Purple Fairy
    • Bat
    • Unicorn
    • Watermelon
    • Lederhose
    • Dirndl
    • Rainbow
    • Duck
    • Elephant
    • Maritim
    • Amalfi
    • Napoli
    • Sheriff
    • Zorro
  • Information

    • Impressum
    • Terms of Use
    • Privacy Policy
    • Widerrufsrecht
    • Payment and shipping

Information

    • Impressum
    • Terms of Use
    • Privacy Policy
    • Widerrufsrecht
    • Payment and shipping
  • Contact

office@patschn.eu

By phone:
Mon – Fri 10am – 4pm
+43 676 30 11 990
  • Social

Available Payment Methods:
Klarna
PayPal
Apple Pay
Visa
Mastercard
American Express
Bitcoin
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Impressum Terms of Use Privacy Policy Widerrufsrecht Payment and shipping
© 2018–2021 ATELIERWERK Design und Handels OG

ATELIERWERK

Design und Handels OG

It is very important to establish the correct shoe size for your child’s feet, so please measure them to ensure that the shoes are neither too big nor too small.

How to measure children’s feet:

  • Have your child place a foot on a sheet of paper.
  • Ensure that the foot is fully extended and double check that your child’s toes aren’t curled.
  • Draw a line behind their heel and another line in front of their longest toe.
  • Measure the distance between the two marks, this is your child’s feet length.

Use our sizing table to find the correct size.

Result:

Example: Emily’s foot, measured from her heel to her longest toe is 15 cm. The correct shoe size is 24/25.

Alternatively, you can download our Size Guide for printing.

EU Foot length (max.) Universal
18/19 11.8 cm M
20/21 13 cm L
22/23 14.5 cm XL
24/25 16 cm 2XL
26/27 17 cm 3XL
28/29 18.5 cm 4XL
30/31 20 cm 5XL

Alternatively, you can download our Size Guide for printing.

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Help us reduce waste

If your order is not meant to be gifted, you can help us reduce packaging waste. For the environment and the next generations sake.

Of course, if you intend to gift the soft soles, you'd want them to be packed nicely. We've created a matching packaging for each of our designs for this exact purpose.

Shipping-
Packaging

Wir versenden deine Patschn direkt im Versand-Karton mit einer exklusiven Baumwoll-Stofftasche. Aus dem Karton können lustige Tiere gebastelt werden und die Stofftasche dient zur sicheren Aufbewahrung – ob zu Hause oder im Kindergarten.

Shipping & Product
Packaging

Wir versenden deine Patschn doppelt verpackt. Im Wellpappe-Versandkarton befinden sich die Patschn in unserer Produktverpackung – diese ist jeweils zum Modell passend gestaltet.
Die Patschn selbst befinden sich in einer exklusiven Baumwoll-Stofftasche.

Where possible, our packaging material is sourced
from FSC certified and sustainable forests.